Fly99 takes every aspect of user personal data protection seriously. This document transparently explains what data we collect, why it is needed, how it is used, and the full rights you hold over it.
Each of these features is more than a promise — it is a daily practice we uphold in every aspect of platform operations.
All data transmitted between your device and fly99's servers is encrypted using 256-bit SSL — the same technology used by leading banking institutions worldwide.
Fly99 has never and will never sell, rent, or commercialise your personal data to any third party for marketing or any other purpose.
You may request to view, amend or delete your personal data at any time. We honour every privacy request, no questions asked.
All our data collection and processing practices comply fully with Malaysia's Personal Data Protection Act 2010 (PDPA), which is in full force.
Fly99's data storage and processing systems are regularly audited by independent bodies to ensure there are no vulnerabilities that could expose user information.
Fly99 retains your personal data only for as long as it is needed for operational or legal compliance purposes. Data that is no longer required is securely deleted.
We believe you have the right to know exactly what data we hold and what it is used for.
| Data Type | Example Information | Purpose of Use | Category |
|---|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC), fraud prevention | Required |
| Contact Data | Email address, phone number | Account communications, security notifications | Required |
| Financial Data | Bank name, account number (encrypted) | Processing deposits and withdrawals | Required |
| Technical Data | IP address, device type, web browser | Account security, fraud detection | Automatic |
| Usage Data | Game history, betting preferences | Platform improvements, relevant promotions | Automatic |
| Preference Data | Language settings, notification preferences | Personalized user experience | Options |
As a fly99 user, you have full rights over your personal data. Below are the rights you can exercise at any time.
You may request a full copy of all personal data we hold about you at any time.
If any of your personal data is inaccurate or incomplete, you have the right to request immediate correction.
You may request deletion of your personal data, subject to legal obligations that require certain retention periods.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
This Privacy Policy explains how fly99 collects, uses, stores, discloses and protects your personal information when you use our platform. It applies to all users accessing the fly99 platform via the website or mobile app.
By using the fly99 platform, you agree to the data collection and usage practices described in this document. This Policy should be read together with Terms & Conditions us, and both documents together form the complete agreement between you and fly99 regarding data privacy.
We collect information you provide directly when registering an account, completing the KYC process, contacting our support team or using certain platform features. This includes your full name, date of birth, ID number, email address, phone number and bank account details.
When you use the fly99 platform, our systems automatically record certain technical information including your IP address, browser type and version, device type, operating system, pages visited, access times and in-platform actions. This information is used for security purposes and to improve user experience.
Fly99 uses cookies and similar technologies to ensure the platform functions properly, remember your preferences, and analyse usage patterns in aggregate. You can manage cookie settings through your web browser, although disabling certain cookies may affect platform functionality.
Fly99 uses your personal information solely for legitimate purposes, limited to the following operational needs:
Fly99 does not sell, rent, or disclose your personal data to third parties for commercial purposes. Data disclosure occurs only in the following limited circumstances:
In all of the above cases, we ensure data disclosure is minimal and proportionate to the need at hand.
Fly99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption, multi-layer access controls, 24/7 security monitoring, and regular audits by independent bodies.
Your personal data is stored on servers located in high-grade data centres with strict physical and digital protection. Access to your data is limited to staff who require it for operational purposes, and all such access is logged and audited.
In the course of operations, some data may be processed or stored outside Malaysia. In such cases, fly99 ensures a level of protection equal to or higher than that required by Malaysia's PDPA through appropriate data transfer agreements with service providers.
Fly99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we may retain certain data for the period required by applicable laws or regulations — typically between 5 and 7 years for financial records. Data that is no longer required is deleted using secure, non-recoverable deletion methods.
The fly99 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we discover that such data has been inadvertently collected, it will be deleted immediately and the account in question will be closed.
If you have any questions, concerns or wish to exercise your privacy rights, please contact our support team via live chat on the platform. We are committed to responding to all privacy-related enquiries within 5 business days.
For other general enquiries, you may also refer to our FAQ us or read our Terms & Conditions relevant.
Fly99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant amendments will be communicated via in-platform notifications or email to registered users. Continued use of the platform after amendments take effect constitutes acceptance of the updated policy.
Fly99 safeguards your privacy with the latest encryption technology and industry best practices.
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